Mystical Journeys
Cancellation & Refund Policy
Last updated: June 2026
We understand that travel plans may change. The following cancellation policy applies unless otherwise stated in the tour proposal or booking confirmation.
1. Cancellation by Guest
All cancellations must be submitted in writing via email.
The date on which the cancellation request is received shall be treated as the official cancellation date.
2. Standard Cancellation Charges
| Period Before Departure | Cancellation Charges |
|---|---|
| 90 Days or More | 10% of total tour cost or booking deposit, whichever is higher |
| 60–89 Days | 40% of total tour cost |
| 30–59 Days | 70% of total tour cost |
| Less Than 30 Days | 100% of total tour cost |
3. Non-Refundable Services
The following services are generally non-refundable once confirmed:
- Visa Fees
- Government Permit Fees
- Temple Darshan Tickets
- Helicopter Bookings
- Flight Tickets
- Train Tickets
- Travel Insurance
- Event Tickets
- Registration Fees
- Special Rituals or Puja Arrangements
Actual supplier terms shall apply.
4. No Show
Failure to arrive on the scheduled departure date shall be treated as a No Show.
No refund shall be applicable.
5. Unused Services
No refund shall be provided for:
- Unused hotel nights
- Missed sightseeing
- Missed meals
- Early departures
- Voluntary withdrawal from the tour
- Unused transportation services
6. Special Pilgrimage & Festival Tours
Separate cancellation conditions may apply to:
- Kumbh Mela
- Kailash Mansarovar Yatra
- Char Dham Yatra
- Amarnath Yatra
- Festival Departures
- Luxury Retreats
- Fixed Departure Group Tours
Where applicable, such conditions shall supersede this policy.
7. Force Majeure
No refund shall be payable for cancellations arising from:
- Natural disasters
- Landslides
- Floods
- Earthquakes
- Political disturbances
- Government restrictions
- Epidemics
- Pandemics
- Flight suspensions
- Other events beyond our control
Any refund received from suppliers may be passed on to the guest after applicable deductions.
8. Cancellation by Mystical Journeys
In the unlikely event that Mystical Journeys cancels a tour for operational reasons, guests may be offered:
- Alternative departure dates;
- Travel credit for future use; or
- Refund of amounts received by Mystical Journeys.
No additional compensation shall be payable.
9. Refund Processing
Approved refunds shall normally be processed within 20–30 working days, subject to recovery of funds from hotels, airlines, transport providers, helicopter operators, and other suppliers.
10. Contact Information
Mystical Journeys India Private Limited
E-517 Rohit Plaza, Sector-07, Dwarka
New Delhi – 110045, India